How It Works | Tucson Water Feature Repair

Step by step

1. Establish the symptom precisely

Water loss, no flow, reduced flow, noise, tripping breaker or discolouration each point in different directions. Precision here shortens the diagnostic considerably.

2. Evaporation versus leak test

Water level monitored with the pump running and with it off. This single comparison separates plumbing and splash-out problems from basin and waterproofing failures.

3. Component diagnosis

Pump, valves, electrical and controls checked in sequence. Access to the vault or equipment room is usually the practical constraint on how quickly this proceeds.

4. Repair or replace

Component work completed, or a structural scope developed if the basin or waterproofing has failed. The two outcomes have very different timelines.

5. Commission and set maintenance

System run and checked, water treatment and cleaning regime agreed, and seasonal shutdown scheduled if the climate requires it.

What you can do before we arrive

None of this is required — it just makes the visit quicker.

Run the evaporation-versus-leak comparison before calling, because knowing whether loss happens with the pump off is the single most useful piece of information you can supply.
Locate any documentation for the original installation, pump specification and control system, which frequently saves an hour of diagnostic time.
Note how long the problem has been developing and whether anything changed beforehand, such as landscaping work, a power event or a freeze.
Check GFCI protection and that nobody has been resetting a tripping breaker repeatedly, since that is a genuine safety issue around water.
Establish where the feature can be drained to, as treated water often cannot go into a storm drain.
If you are in a freezing climate, get the seasonal shutdown scheduled rather than treating it as optional.

How We Work